Cadbury Launches Personalized Videos for New Market and Product Line

Cadbury, a Mondeléz International Inc. brand, is the second largest confectionery brand in the world, operating in more than 50 countries worldwide. They’re well known for their clever and creative marketing and advertising campaigns. But they might have outdone themselves this time.

Cadbury has launched two successful campaigns using Idomoo Personalized Video to raise brand awareness, increase market penetration and connect emotionally with customers.

The first campaign, focusing on premium Cadbury Glow gift chocolate, was launched in India where chocolate gifting represents only 5%-7% of the total market, compared with 15%-35% in other areas. Cadbury’s goal was to increase their market penetration in India for this type of product.

Their second campaign was targeted at Australian customers. The company wanted to introduce consumers to new flavors in its Dairy Milk line and create a personal and emotional consumer-brand connection.

Penetrating the Chocolate-as-a-Gift Market in India

Cadbury’s India-based campaign for Cadbury Glow was designed to promote the idea that chocolate was a thoughtful gift to give. In India, chocolate didn’t have a strong footing in the gift-giving market compared to other places in the world.

To encourage the idea of chocolate as a gift, Cadbury India launched an integrated social video marketing campaign centered around Idomoo’s Personalized Video platform.

In the campaign, users could automatically create a Personalized Video that incorporated photographs and names pulled from their Facebook profile. Users started their journey by visiting the Cadbury Glow landing page, linking it to their Facebook profile and entering the phone number of the gift recipient.

The recipient could then view the video when they received a box of Cadbury Glow chocolate, either through a QR code or by entering their phone number on the Cadbury Glow page.

This Cadbury campaign was also supported by a multichannel integrated digital effort, including social media featuring Rajkummar Rao and Aditi Rao Hydari, well-known Indian celebrities. All in all, it’s one of the best Personalized Video marketing examples we’ve seen.

Introducing New Flavors in Australia

Cadbury’s Australian campaign, created to build interest in the new Dairy Milk flavors, was equally engaging.

A “Flavour Matcher” app, designed using Idomoo’s Personalized Video platform, matched users with one of 12 Cadbury flavors based on data such as their age, location and interests. The participants then received Personalized Videos celebrating their Flavour Match. This integrated with their Facebook profile photo and included a CTA to share the video using a hashtag.

Customers were exposed to the campaign through various paid and unpaid channels using creative content designed by Saatchi and Saatchi, Cadbury’s advertising agency.

The Results

Cadbury found both campaigns to be incredibly successful. A whopping 90% of viewers watched their Personalized Video to completion, reflecting a high level of engagement and personal investment. Over 12% of viewers went on to share their video with friends on social media.

Cadbury achieved a 65% click-through rate with campaign recipients and a 33% conversion rate from viewers who completed a subsequent promotion form.

Success stats at a glance:

90% of viewers finished watching their video
65% CTR for the campaign
33% conversion rate

Overall, the Cadbury campaigns did an excellent job of leveraging data to deliver an ultra-personalized brand experience. Strong engagement across the board means Cadbury hit their mark with customers and established a positive, memorable impression.

Looking Ahead

With the strong results from these two campaigns, Cadbury, Saatchi and Mondeléz International have planned upcoming Personalized Video campaigns with Idomoo in other global markets, starting with Singapore.

The positive reactions, awareness and conversions achieved through the use of these innovative, data-driven videos have given Cadbury a refreshing way to connect with current and future customers and create emotionally engaging experiences. Through the use of Personalized Video, Cadbury found a way to take its social media marketing strategy beyond the “like.”

Contact Us To Learn More

I invite you to book a one-one-one demo with a Personalized Video consultant to learn how Idomoo can help you revolutionize your customer experience and boost your bottom line.

We work with some of the world’s leading brands in banking, travel, telco and many more industries, helping them upgrade their digital communications with the power of data-driven video. Whether your goal is customer acquisition, retention or simply cutting call center volume, Personalized Video is a practical solution that works. We’d love to show you how it all works.

Schedule a Demo

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Yotam Benami

In his role as Idomoo's CMO, Yotam is responsible for supporting the company's continued growth in its core enterprise market and for driving its fast-growing platform business.

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