Related posts: CX

How Personalised Videos Connect Patients to Providers

How Personalised Videos Connect Patients to Providers

The onset of COVID has exposed several cracks in our healthcare system. And if that’s not enough, patient satisfaction in the healthcare space ranks among the lowest when comparing high-income countries. It’s prompted healthcare delivery systems to find new ways to drive engagement. But is something missing?

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How To Enhance CX for Fintech With Personalized Video

How Fintech Can Enhance CX With Personalised Video

From bitcoin to NFTs to robo-advisors, fintech is a hot topic. Have you ever been asked to “venmo” or “zelle” someone? Fintech is responsible — 3 out of 4 consumers now use payment services like these. But fintech is quickly taking hold of any and all financial industries, including mortgages,

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4 Brands that Took Personalised Marketing to the Next Level

4 Brands that Took Personalised Marketing to the Next Level

Brands worldwide have tapped into the power of marketing personalisation and its ability to improve customer experience, drive revenue and create consistency across channels. A whopping 94% of senior-level executives believe delivering personalisation is critical or important to reaching customers according to a joint study conducted by PwC and Forbes

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