Personalised Video for Telecommunications
Switching carriers is easier than ever thanks to increasing competition and deregulation. So how do you drive retention? Use data-driven video to create an exceptional, personalised CX proven to cut call volume over 35%.
Start the relationship off right with a friendly, transparent customer onboarding.
Use Personalised Video to explain benefits customers can look forward to, upcoming charges, and how to create their online account. Encourage auto-pay signups to make life easier.
It’s a personal, human touch that delights customers, increasing loyalty for the long term.
Customers are often flustered by concepts like pro-rata billing or overage charges, causing frustration and churn.
Be proactive. Send customers a video that explains these concepts as they relate to each and every customer, answering their questions and offloading support calls.
Help your customers visualise their next device with an offer. Personalisation makes the offer more relevant, increasing conversions, and video makes it engaging.
Send the video to customers via any channel: SMS, MMS, email, in-app and more.
With our interactive in-player menu, viewers can even customise and purchase their new phone, straight from the video.
Looking for your next customer? You can use dynamic video with advertising, too.
Show content tailored to specific audiences with our Facebook and Instagram integration, beating traditional video ad CTR by as much as 5x.
Or send prospects an offer personalized just for them via email, QR code mailer, SMS and more. Make the video interactive to further drive conversions.
Show your customers the value you give them in a format they’ll love — and find irresistibly shareable.
Personalised highlight reels of quarterly usage and loyalty rewards are a fun way to look back on your time together, increasing customer satisfaction 40%.
And don’t forget to surprise customers with something special on their anniversary: a personalised year in review.
Client Results in Telco
reduction
uplift
deflection
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Client Campaigns
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