Customer Onboarding Solution
A Personalized Customer
Onboarding Experience
Why Stellar Customer Onboarding Matters
The earliest touchpoints in the customer journey are critical, leading to long-term retention or near instant churn. For almost 9 out of 10 consumers, better onboarding content increases loyalty, boosting your bottom line. What you say — and how you say it — makes all the difference.
How Idomoo Improves Customer Onboarding
Start the relationship off right. Videos greet customers by name for an immediate “wow” effect, adding a human touch to the onboarding process.
Churn can happen early in the customer journey. Get ahead of it by showing new customers the value you bring to them as individuals.
Have an online customer portal? Interactive Videos with a link to sign up are a great way to encourage digital adoption early on.
New customers have a lot of the same questions. Answer them proactively in a medium they won’t ignore: their very own Personalized Video.
Onboarding Results
Personalized Video works throughout the customer journey, but it’s especially great at kicking things off. Take a look at a few of our clients’ results from onboarding campaigns.
adoption
rate
Create Your Own Personalized Video
Go ahead — create some magic.
What Customers Are Saying
Principal Consultant
Allianz
Vice President of Customer Care
Liberty Global
Senior Workplace Propositions Manager
Aegon
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